Privacy and Cookie Policies

Your privacy is very important to us, which is why we seek through this Privacy Policy to express our commitment to and respect for the legal rules aimed at protecting your privacy and your personal data.

SBS - Sublime Business Solutions determines that data processing must be subject to the following principles:

a) Determination, prior to data collection, of the purposes for using the data, as well as its conservation and disposal;

b) Identification of data subjects (personal and non-personal) and determination of their interests and rights;

c) Provision of information to the holders of personal data on the specific purposes for use, limitation and interruption of use, rectification and storage, deletion of data and the right to object, when the holders are not aware of the information;

d) Obtaining the authorization of the owner of the personal data for its use, especially when it will or may be used for the purpose of offering goods and services, even if free of charge, or for the analysis and control of their behavior;

e) Interruption of the processing of data that no longer meets the purposes for which it was collected or when requested by the data subjects;

f) Deletion of the data when it is not used or at the request of its owners, subject to the applicable legal/tax permissions;

g) Data protection through logical, physical and other security measures.

These principles apply to data collected directly (personal and telephone contacts) or indirectly (postal correspondence, own websites and social networks), whether in verbal and/or written form (registration/information forms; postal mail, advertising, emails, posts and others).

SBS - Sublime Business Solutions determines that all data held and stored by it must be processed lawfully, fairly and transparently, within the means and security resources installed and the responsibilities established.

The possible provision of personal data in the context of browsing our website implies knowledge and express acceptance of the conditions contained in this Privacy Policy.

The provision of links to websites external to SBS - Sublime Business Solutions does not imply any assumption of responsibility in relation to such websites and their content, and therefore this Privacy Policy does not apply to them.

SBS - Sublime Business Solutions is not responsible for the privacy policies of these sites. Users of the http://www.sbs.pt site are advised to consult the pages within those sites that refer to their data policies when accessing other sites.

We have adopted technical and organizational measures, which we periodically review and improve, designed to guarantee the security and protection of your personal data in terms of its availability, authenticity, integrity and confidentiality, as well as those designed to prevent its loss, misuse, alteration, unauthorized processing or access, as well as any other form of illicit processing.

What is Personal Data?

For the purposes of this Policy, we follow the definition adopted by the General Data Protection Regulation (GDPR), namely, personal data is any information relating to an identified or identifiable natural person, and an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

How do we collect your data?

As part of our business, we collect and process your personal data over the phone, via our website or in writing, for example in the context of a contractual or pre-contractual relationship.

The data we collect is only that which is strictly necessary for the provision of our services.

We collect and process your personal data with your consent when it reflects a free, specific, informed and explicit expression of will; regardless of your consent, we collect and process your data to comply with contractual, legal and/or court orders.

At any time, and at your sole discretion, you may withdraw your consent, without prejudice to our duty to comply with legal obligations or court orders.

What personal data do we collect?

The data we collect in order to provide our services is strictly necessary for this purpose.

The personal data we collect is processed by computer and stored in databases, in strict compliance with current data protection legislation and information security regulations.

We will only process your data in accordance with the specific and legitimate purpose or purposes determined when we collected your personal data.

For what purposes do we process your personal data?

We use your personal data for the following purposes:

a) Customer identification;

b) Invoicing and collection of services rendered;

c) Management of the contractual relationship, including programs or advantages granted to the client;

d) Communication of changes to the conditions of provision of the contracted services;

e) To increase the level of personalization of services so that they suit the tastes and preferences of the client as much as possible;

f) Carrying out satisfaction surveys and/or drawing up statistics to find out how SBS - Sublime Business Solutions can improve the level of service it provides and thus meet customer expectations more effectively;

g) Compliance with legal obligations to which we are subject;

h) With the customer's consent, for the marketing of services and/or products, advertising and direct marketing, including by means that allow messages to be received independently of the recipients' intervention;

i) Optimization of the visit and navigability on our site/website;

j) Suitability of services to the client's needs and interests;

k) Information and marketing actions.

Privacy of children and minors

SBS - Sublime Business Solutions is committed to protecting the privacy of children and does not intend to collect personal data from minors under the age of 13.

We encourage parents and guardians of minors under the age of 13 to regularly monitor and supervise their children's use of email and other activities, including online activities.

In the event that we collect data from children between the ages of 13 and 18, we will take into account that they deserve special protection, as they may be less aware of their rights in relation to data processing.

Bearing in mind that children must be accompanied in all aspects of their lives, including digital ones, it is up to the holders of parental responsibility to request the deletion of any data, a request which we will promptly accede to after verifying that such collection has in fact taken place.

How long do we keep your personal data?

The length of time for which your data is stored and retained varies according to the purpose for which the information is processed. There are legal requirements that oblige us to keep the data for a minimum period of time.

If there is no legal retention period, your data will only be stored and retained for the minimum period necessary for the purposes for which it was collected and subsequently processed, after which it will be processed appropriately.

What are your rights as a data subject?

In accordance with the provisions of the GDPR, we guarantee you the exercise of your rights to:

a) Access - you have the right to ask us, among other things, for information on whether or not your data is being processed, what data we process and for what purposes.

b) Rectification - you have the right, without undue delay, to have inaccurate personal data concerning you rectified and incomplete data completed.

c) Cancellation - also known as the right to be forgotten - you can request, in certain circumstances, that your personal data be erased from our records without undue delay.

d) Objection - you have the right to object to certain types of data processing, such as processing for direct marketing purposes.

e) Portability - you have the right to transfer your personal data that we hold to another organization or to receive it in a structured and commonly used format.

f) Limitation of Processing - when you wish, for example, to contest the accuracy of your personal data for a period of time that allows us to verify its accuracy.

To exercise these rights, please send your written request to geral@sbs.pt.

SBS - Sublime Business Solutions reserves the right to charge a fee of €5.00 (five euros) to cover administrative and IT costs in relation to any request made, which will be charged before the reply is sent.

Is data communicated to third parties?

As part of our activity, we may use a subcontractor to process your data on our behalf, which implies that these entities will have access to your data.

When this happens, we take the appropriate measures, contractually provided for, to ensure that these third parties, subcontractors, partners or in a group relationship, provide sufficient and appropriate guarantees for the execution of technical and organizational measures and that they will act only in accordance with our instructions.

Are your data transferred?

It may happen that we have to pass on your personal data to third parties. In this case, we will ensure that the legal provisions in force are complied with.

In particular, security issues are taken into account in the transmission of your data, third parties are contractually bound and respect the confidentiality of the data received, and under no circumstances use it for purposes other than those for which it was transmitted or for their own benefit or that of a third party.

Website and Cookies Policy

SBS - Sublime Business Solutions stores personally identifiable information, namely name and e-mail address, but only to respond to the matter addressed by the visitor to the page and in accordance with the provisions of the General Data Protection Regulation.

The personal data collected in the communication initiated by the website visitor is kept for as long as necessary to resolve the issue addressed or until the data subject requests its deletion.

Records of electronic or postal correspondence exchanged between the parties will be kept on file, where relevant, for a maximum of 10 years.

Our website does not use cookies.

Consent of the data subject when using our website

By using our website you confirm that you accept the terms of this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide us with personal information and cease using our website.

Our contact

If you have any doubts or questions about how we collect and process your personal data, you can contact us at geral@sbs.pt.

Policy Review

We reserve the right to change the content of this privacy policy without prior notice, without prejudice to informing you on our website of any such changes.